FAQs

Got questions? We've got answers – you'll find most of them below, but don't hesitate to get in touch if you require further assistance.

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placing an order

Our team is standing by and ready to take your order in whichever way you prefer:

Telephone: 01392 211268 (Open Mon-Fri 9am to 5pm)
Online: www.wildthingsgifts.com
Email: sales@wildthingsgifts.com
Fax: 01392 278259
Post: Wild Things Gifts Ltd, Unit 5 Kenton Place, Marsh Green Road North, Exeter, EX2 8QN.
 

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paying for an order

By far the easiest way to complete your order is via our website – simply create an account with us and, on acceptance, you're all set to shop at your leisure and pay online.

Account holders can make debit/credit card payments by calling 01392 211268 or by placing an order online. We accept most major card providers and we'll securely store your details to speed up all subsequent orders.

We are currently not able to accept payments via PayPal, but this is likely to change in the New Year.

For all BACS/Bank transfer payments please refer to your invoice.

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paying by cheque

Please make payable to Wild Things Gifts Ltd.

 

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obtaining a credit account

On registering for a trade account, we'll be in touch with a credit account form – please note the Wild Things credit account terms and conditions.

 

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UK minimum order amounts

Your first order must be a minimum of £200 net, with subsequent orders at a minimum of £75 net. Orders over £100 are carriage free within the UK.

 

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export orders to outside UK

Exactly as above; your first order with us must be a minimum of £200 net, with all subsequent orders carrying a £75 net minimum. The only difference is that carriage is charged at cost for all export orders (£19.95).

 

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standard carriage charges

We've got an outstanding relationship with our trusted couriers and are able to ship orders at a minimal cost. We don't add a single penny onto this cost when you place an order with us, and in most cases it the charge is waived entirely:

Standard UK orders below £100: £8.95
Standard UK orders above £100: Carriage Paid

 

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delivery turnaround times

We aim to despatch all orders – both big and small – the very same day if placed before 1pm (orders placed after this time will be despatched the following day).

In the unlikely event that an item is out of stock we will contact you to offer you the choice of an alternative or add the item on back order for you.

 

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querying a received delivery

If items are missing or incorrect let us know and we will get replacements to you without delay – it rarely happens, but we hate making mistakes.

 

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on the unlikely event of a breakage

Due to the delicate nature of our products, the occasional breakage is inevitable. In such an event, please contact us and we will raise a credit voucher for the item.

Please do try to check your orders on receipt. Naturally, we understand it's not feasible to open every box of a large Fantasy Glass order on delivery, but please do check the item before your customer leaves the shop as we cannot replace items after they have been purchased. We do not put a strict time limit on damaged items but honouring refunds and returns remains solely at the discretion of Wild Things Gifts Ltd.

 

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proudly handcrafted right here in Britain

All Wild Things products are original and designed by the creative wizards here in Devon, UK. Almost all of our products are handmade here, too.

 

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copying our designs

Short answer: dont.

All our hand made products, carding and metal designs are original designs by Wild Things Gifts Ltd and are protected by copyright. In the event of unauthorised copying, Wild Things Gifts Ltd will be entitled to take legal proceedings against the customer, wholesaler or manufacturer.

In a nutshell: we're proud of our designs, we have a legal team, and we're not afraid to use them.